Choosing a commercial cleaning company is a business relationship you'll likely live with for a year or more. A few good questions during the evaluation process can save you months of frustration.
- How long have you been in business, and do you have references from similar businesses? Longevity and relevant experience matter.
- Are your employees background-checked? Cleaning crews work in your building, often outside business hours. This should be non-negotiable.
- Are you bonded and insured? Ask for a current certificate of insurance including general liability and workers' compensation.
- What cleaning products and equipment do you use? Product choices tell you a lot about a company's standards.
- Who will actually clean my building? Know who's doing the work and whether they're employees or subcontractors.
- What happens if I'm not satisfied with a clean? Ask about their complaint resolution process and re-clean policy.
- Do you provide a written scope of work? Any provider unwilling to put the details in writing is a red flag.
- What are your contract terms and cancellation policy? Understand the commitment length, auto-renewal terms, and early-exit cost.
- Do you have specific experience with my industry? Medical, food-service, and other verticals have unique requirements.
- How do you train and supervise your staff? Training and supervision tell you whether standards hold up over time.
We're happy to answer all ten during a free consultation — no pressure, no sales script.